LOOKING TO THE FUTURE
Our vision
What we plan to achieve
Our vision for Waltham Estate RMO is to create a community of choice, delivering added value for our residents, providing excellent homes and services with a mission of working with partners to foster community spirit and to deliver high quality services with residents in control.
Developing an inclusive, fit for purpose organisation that is representative of the community we serve.
We need to put Waltham Estate RMO on a firm footing, with sound policies and procedures, good governance practices with a board that is fully in control and skilled to do the job, increased membership that is representative of our community and financial management with healthy reserves set aside for unforeseen circumstances. We must improve our communication with an accessible easy to use website, newsletters, social media, and block surgeries. We also need to consider how we can bring our community together through event and activities that will appeal to different ages and people with different needs.
Delivering excellent,
value for money,
responsive services
This is what we are in business to do. If we get this right, we can focus on another objective. We will work to improve resident satisfaction with all of our services so that we are the top performer in Lambeth. We have made a fair start with much improved performance, but we need to put our customer care at the top our agenda, so you feel welcome when you contact us whether in person, on the phone or online.
Innovate and look to deliver existing services in new ways and develop new initiatives
We will review the way we deliver services – are we achieving the maximum value for money, providing the best we can achieve, are there different ways of doing things? We will reduce our reliance on Lambeth council by looking to take over more services as we improve our performance. We will look at raising income by delivering services for other housing providers.
Health is wealth – encouraging a healthy community and reducing our impact on the environment to the benefit of our community and others
We will create a welcoming estate environment which is safe and secure with effective CCTV, clean and green with planting of flowers and shrubs.
Our Core Values
Our Core values reflect the principles that are important to us. These values will underpin all of our activities from meetings we hold to services we provide; from the decisions of the board to the behaviour of our staff. They are:
Inclusiveness
Transparency
Being open and transparent in everything we do and accountable to our members and residents for our action
Quality
Innovation
Integrity
CONTACT
Get in touch
If you want to learn more about the Waltham Estate RMO or have a question you would like to ask, we would love to hear from you.
